My ReefBot Lab is not Connecting

If your ReefBot Lab is not appearing on Bluetooth:

• Check app permissions: Ensure the mobile app has permission to access location and Bluetooth in your phone settings. Go to settings, search for the app, and enable these permissions.

• Restart the device: The ReefBot Lab advertises its Bluetooth signal for only a few minutes after startup. If it does not appear, restart the device and try again when the LED is blinking blue.

If your device appears on Bluetooth but won’t connect to Wi-Fi:

• Confirm you're selecting the correct device type: Ensure you're connecting to "ReefBot Lab" and not "ReefBot," "ReefBot Pro," or "Doser."

• Check your Wi-Fi connection: Restart both your router and ReefBot Lab.

• Try an alternative connection method:

  • Restart the device.

  • Open the app, go to "RKL**" → Settings → Edit Wi-Fi → Start Search** → Select your Wi-Fi and wait about a minute.

• Connect via Ethernet: Use a wired Ethernet connection to check if the LED turns a steady blue, if it doesn't, it may indicate a Wi-Fi compatibility issue.

• Ensure your Wi-Fi is 2.4 GHz: ReefBot Lab is not compatible with 5 GHz networks.

• Disable WPS (Wi-Fi Protected Setup): If your router has WPS enabled, try disabling it. Most routers have a WPS button on the back.

• Check proximity to the router: Move the ReefBot Lab closer to your router for a stronger signal.

• Verify Wi-Fi credentials:

  • Avoid special characters (", . _ - $") in your Wi-Fi name (SSID) or password.

  • Avoid using overly long Wi-Fi names or passwords.

• Try a different Wi-Fi network: If the device still won’t connect, try using a mobile hotspot or another Wi-Fi network.

• Use a different mobile device: If possible, try the setup on another phone or tablet—switching between iOS and Android may help.

• Contact Support: If none of the above steps resolve the issue, please reach out to our support team for further assistance.