Needles are Breaking

If your needles are breaking, please follow these steps to check and resolve the issue:

1. Check Needle Alignment:

   • Ensure your needles are aligned with the center of the chambers and vials.

   • To do this, go to the Tests Setup page, scroll down to "Device Hardware Tests", and choose "Needle Alignment Check".

   • Save the settings and return to your tank or main dashboard.

2. Run Needle Alignment Test:

   • Run the Needle Alignment Test to verify proper alignment.

   • Monitor the device: The syringe will hover over each chamber and vial. Check if the needle is aligned correctly over the center of each vial.

3. Check for Misalignment:

   • If you notice that the needle is not properly aligned, take note of the issue and contact support so they can adjust the alignment settings for you.

4. Check Vial Insertion:

   • If you're using 60ml vials, ensure that they are inserted straight. Inserting them sideways can cause the larger syringe to hit the vial when it moves down to the small holes, which may lead to damage.