Why don't I receive results after performing tests?

Created by Reef Kinetics, Modified on Thu, 3 Apr at 12:42 PM by Reef Kinetics

You need to rule out if there is overfilling of the testing chamber. If yes, please click here.

If overfilling isn’t the issue, here are potential reasons why you might not get a result in the app:

1. No Change in Color

This could be due to one or more of the following:

Insufficient sample volume:
Run the "test chamber" calibration to ensure the correct sample volume.
Low reagent levels:
Refill the chemicals and ensure at least 30% of the vial is filled with reagents.

Examples:

2. Parameter level outside the kit's reading range:
Check your test kit’s reading ranges to ensure the parameter being tested falls within the expected limits.

2. Unusual Test Colors

This could be caused by:

Insufficient sample volume:
Run the "test chamber" calibration again to verify correct sample volume.
Low reagent levels:
Refill chemicals and ensure at least 30-40% of the vial is filled with reagents.

3. One or more of the chemicals are running low - fill them and ensure that at least 40% of the vial is full with reagents.

Example:

4. Magnetic Stirrer Issues:
The stirrer might be missing, or the stirrer motor is not functioning. To verify:

Go to Test Setup in the app.
Scroll down to Device Hardware Tests.
Select "Stirrer Motor" and run the test to check if the stirrer motor is working correctly.

Example:

5. Incorrect chemical positioning:
Verify that the chemicals are in the correct positions and that none are missing from the test setup.

6. Old or contaminated test kit:
If your test kit is old or has been contaminated, it might not work as intended. Consider replacing it.

Example: